Summary:

                Five years systems administration experience performing system design and integration, as well as problem
                determination and resolution for Internet Service Providers. Strengths include a solid practical and theoretical
                knowledge base and excellent management and organizational skills.

Expertise:
 

Professional Accomplishments:

Comcast Cable, Inc.             2001-present
Senior Network Engineer, Content Distribution

Build & design the web cache network for cable modem customers.

Disney Worldwide Services             2001-2001
Unix Systems Administrator, Senior

Maintained both Unix and NT web servers
Built new servers for growing environment
 

BellSouth.net Internet Services        1997 – 2001
Unix Systems Administrator

    Served as primary administrator for:
        60 dial and ADSL authentication servers
        -  Protocols: radius and tacacs authentication
        -  Platforms: Ultra 2 and Netra 1405

        55 ADSL web cache and DHCP servers
        -  Software: Inktomi Traffic Server version 3.0.6 through 3.5.6 and Lucent QIP software version 5.0
        -  Platform: Netra T-1 with D130 disk packs attached

        Five provisioning servers, interfacing with registration systems and parsing data to authentication and email            servers.
        -  Software: In-house customer provisioning system
        -  Platform: Ultra 2 with Sun A5000 Storage Arrays attached

    Built, managed and monitored customer-facing systems, serving more than 900,000 customers.
    Administered authentication servers, which handle 2.1 million customer authentications per day.
    Maintained customer usage data required to generate monthly invoices averaging $1.6 million.
    Collaborated with engineering and software development to design and integrate systems that create new products
    and revenue streams.
    Established and maintained vendor relationships with Sun, Inktomi, F5, and Alteon.
    Evaluated, recommended and purchased new hardware totaling $1 million.
    Created documentation for authentication, DHCP, web cache, and provisioning systems.
    Scheduled and completed planned and emergency maintenance for remote and local servers.
    Acted as the company spokesperson in customer support newsgroups.
    Interviewed potential team members

ISP Alliance/America.net                 1996 – 1997
Web, DNS and System Administrator

    Managed primary and secondary name service administration.
    Administered virtual web space creation on Solaris servers, including mail, FTP, and e-commerce sites.
    Maintained one Sparc and five Intel web servers.
    Directed more than 3,000 domain registrations with domain registry service.
    Developed relationship with certificate authority to obtain secure certificates for more than 300 sites.
    Increased performance by 50% for 1,250 hostings on standard and secure web servers.
    Updated systems software including Apache, Perl, and Stronghold.
    Coded server tools to automate Internet account production.
    Created UUCP mail service.
    Backed up and restored virtual web hosting directories.
    Served as emergency contact for network operations center 24/7 to solve system outages.
    Designed and updated Internet, intranet, marketing, and special projects web pages.

Technical Support Supervisor
    Provided Internet helpdesk support via phone, e-mail, and newsgroups.
    Instituted escalation policies and documentation for problem resolution.
    Evaluated the job performance for ten technicians.
    Established procedures manual and trained new technicians.
    Interviewed prospective technical support representatives.

Education:

    Kennesaw State University    Kennesaw, GA    1998-2000
    Towson State University        Towson, MD        Commercial Art

Professional Development:

    Cisco ICND
    Alteon Web Switches
    Solaris 2.7 Administration
    Solaris Network Administration
    Solaris System Administration

Professional Organizations:

    System Administrators’ Guild (SAGE)